premium rate service charges


Charges for premium rate services vary depending on what service you are using.

Some services are much more expensive than others so you need to know the cost of any call or text which you might make. You should check the cost of calling a phone-paid/premium rate number from your phone with your own phone company (landline, mobile or cable) as they may also add an additional charge to the advertised rate.


Phone calls

Calls to premium rate services from landlines and mobile phones cost more than ordinary telephone calls. Network charges may vary, so contact your landline telephone service provider or mobile network operator to check these charges.

Outlined below are a set of charges which you can expect to incur when you call certain premium rate services from an Eircom landline. Note that some services are charged per call and some per minute. Network charges may vary, so contact your landline telephone service provider or mobile network operator to check the charges.

1512 numbers Not exceeding €0.50 per call
1513 numbers Not exceeding €0.70 per call
1514 numbers Not exceeding €0.90 per call
1515 numbers Not exceeding €1.20 per call
1516 numbers Not exceeding €1.80 per call
1517 numbers Not exceeding €2.50 per call
1518 numbers Not exceeding €3.50 per call
1520 numbers Not exceeding €0.30 per minute
1530 numbers Not exceeding €0.50 per minute
1540 numbers Not exceeding €0.70 per minute
1550 numbers Not exceeding €1.20 per minute
1560 numbers Not exceeding €1.80 per minute
1570 numbers Not exceeding €2.40 per minute
1580 numbers Not exceeding €2.95 per minute
1590 numbers Not exceeding €3.50 per minute

Texts

Sending or receiving a text from a premium rate service (for example, to enter a competition or cast a vote) may cost more than the normal cost of a text message.

The costs also vary depending on the prefix of the 5-digit short code number (for example, texts to or from 53XXX could cost up to 80 cent, while there is no limit on the cost of a text to or from 57XXX.


Outlined below are a set of charges which you can expect to receive when you text certain premium rate text services:

  • 50XXX - Free
  • 51XXX - Not exceeding €0.16
  • 53XXX - Not exceeding €0.80
  • 57XXX - €0.80 or above
  • 58XXX - Variable price
  • 59XXX - Variable price

Please be careful of text messages containing links to WAP sites, as you may be charged for going into a WAP site and it is very likely that you will be charged for making downloads from the WAP site. Be aware of the costs involved to avoid big bills or unwanted charges.


What should I do if I have been charged for a PRS?

Gather the facts:

  • Check your phone bill to find out which mobile five-digit, short code number appears on it. If you have a pre-paid mobile account, contact your network provider (Vodafone, O2, Meteor, 3 Ireland etc.) to get this information.

 

  • When you have this information, type the mobile five-digit, short code into the number checker on this website. This will tell the name and the customer service telephone number of the company running it. At this point, you may realise why this short code number is on your bill. If you do not know why you have been charged, use the details from the number checker to contact the Service Provider.

 

  • If you receive a text message and you don't know who it's from, don't delete it. Read it carefully as it may contain important information (such as a helpline number for the company who have sent the message).  If the message does not help you to identify the sender, and there is no identifiable short code, call your mobile phone company to see if they can give you any information on the sender and whether it cost you anything to receive the message.

 

  • If you were charged for a text, or for accessing a link to a WAP site contained in a text, and you don't think you agreed to receive it, contact your phone company to get information on who provides this service . You will then need to contact the premium rate service provider directly to raise the issue with them.

 

  • Look at your phone account, if a number beginning with 15XX appears on it, contact your phone company to get information on who provides this premium rate service. You will then need to contact the premium rate service provider directly to raise the issue with them.

 

If the premium rate service provider does not resolve your issue, call ComReg or fill out our online complaint form. You will need to give us the premium rate number or five-digit short code.

Please contact ComReg if you are concerned about the content, promotion or operation of any premium rate service.


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About PRS


ComReg (the Commission for Communications Regulation) is the independent regulator of phone-paid/premium rate services in Ireland.

Premium Rate Services (PRS) are goods and services that you can buy by charging the cost to your landline or mobile phone. ComReg operates through a strict Code of Practice, which all service providers in Ireland must comply with.

Service Providers are individuals, organisations or companies that provide or contract with Network Operators for the purposes of providing premium rate services.

Contact ComReg


Get in touch with the ComReg Consumer Team in any one of the following ways:

Telephone: 01 804 9668/1890 229668
Fax: 01 8049680
Email: consumerline@comreg.ie

Consumer Line
Commission for Communications Regulation
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1